> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/upload-failed-while-processing-file.md).

# Upload Failed While Processing File

In rare cases, after [submitting a file for processing](/file-upload-and-management/your-files-and-documents/uploading-files-and-folders.md#submit-file-s-for-processing), you may receive a [notification](/my-account-and-organization/jurisphere-dashboard.md#notification-bell) that the processing has failed. You may see a red error icon next to the notification, with messages such as:

<figure><img src="/files/elfAUE8hqwGTxGgzxvGL" alt=""><figcaption></figcaption></figure>

> `Failed to process: [filename].pdf`\
> \&#xNAN;*(with a red ❗ icon, indicating failure)*

This means the file could not be processed by our system.

**💡 Why This Happens:**

This error can be triggered due to a variety of reasons:

* **Temporary server overload**: During peak usage, our backend services might briefly drop a few upload tasks.
* **File corruption**: The file may be partially damaged or unreadable by the system.
* **Unusual file encoding**: PDFs exported from certain tools (e.g. scanners or older Office versions) may not follow standard encoding formats.
* **Upload timeout**: If your internet connection is unstable or slow, the upload might not complete properly.
* **Special characters in filename**: Rarely, certain symbols in the file name (like `#`, `%`, or non-English characters) can cause failures.

**What to Do:**

1. **Retry the upload once.**
2. **Flatten the PDF** and **re-upload**\
   Some PDFs have complex layers, annotations, or encoding that Jurisphere cannot process. Flattening the PDF strips these out and produces a clean, standard file. Here's how:
   * Open the PDF on your computer.
   * Press **Ctrl + P** (Windows) or **Cmd + P** (Mac) to open the Print dialog.
   * In the printer options, select **Save as PDF** (instead of a physical printer).
   * Click **Save** and choose a location on your computer.
   * Re-upload the newly saved file to Jurisphere.
3. If the error appears again, **contact us immediately**:
   * **Via the support group** on your onboarding channel
   * **Or through the in-app support bot**
   * **WhatsApp** - Message us directly at +91 91370 20567
   * **Email** - Drop us a line at <contact@jurisphere.com>

We’ll resolve the issue promptly and help process your file manually if needed.


---

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