> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/unable-to-download-translation-output.md).

# Unable to download translation output

In some cases, you may see an error or experience a failure when trying to download a translated document. This usually happens due to the complexity or size of the translation output, rather than an issue with the translation itself.

#### Why this happens

Download failures are most commonly caused by one or more of the following:

* The translated document contains **complex formatting**, such as tables, stamps, images, coloured segments, or mixed layouts.
* The output is **very long**, which can trigger a timeout during file generation or download.
* Network or infrastructure limits (for example, a Cloudflare timeout) interrupt the download process.

Even when the download fails, the translation itself is typically generated correctly and remains visible on screen.

***

#### Recommended workaround (quick and reliable)

Instead of downloading the file, use the **Copy** option available next to the Download button.

You can copy the full translated output and paste it directly into a Word document. This method:

* Preserves the translated text accurately
* Avoids download timeouts
* Works reliably even for long or complex documents

For most users, this is the fastest and most reliable way to save the translation.

{% hint style="info" %}
Copy-paste is also the **best way to preserve the output format**, in case the downloaded Word (.docx) copy of the translation output does not have the exact same layout and formatting as visible on the Jurisphere website.
{% endhint %}

Copy–paste is a built-in fallback designed specifically for large or complex translations and is considered a near-failsafe option.\
:::

***

#### When to contact support

If you are unable to download *and* copy the output, or if the translated content does not appear correctly on screen, please reach out to the Jurisphere support team with details of the document and the issue.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.jurisphere.ai/resources/errors-and-faqs/unable-to-download-translation-output.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.