> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/unable-to-access-jurisphere-account.md).

# Unable to Access Jurisphere Account

This page helps **users who already have an active Jurisphere subscription but are unable to log in** to the platform.

If you do **not yet have an account**, please follow the [signup process](/my-account-and-organization/signing-in-to-jurisphere.md) instead.

{% hint style="info" %}
This guide is only for users who **already have access to a Jurisphere license** but are facing login issues.
{% endhint %}

***

### Step 1 – Verify the Email Address Used for Login

Jurisphere access is tied to the **specific email address assigned to the license**.

If you attempt to log in using a different email address, the platform will not recognize your subscription.

Please confirm that:

* You are logging in with the **exact email address registered with your Jurisphere account**
* You are not accidentally using a **different Google account** or alternate email

{% hint style="info" %}
Many organizations assign licenses to a **work email address**. Make sure you are not attempting to log in using a personal email.
{% endhint %}

***

### Step 2 – Check Account Status (Locked or Banned)

If your login attempt indicates that your account is **locked or banned**, the account status may need to be reviewed.

This may occur if:

* The subscription associated with the account has **expired**
* There are **billing issues** with your subscription
* Access **permissions have changed** within your organization
* Your account has been inactive for an extended duration of time (>250 days).

In such cases, please reach out to your **internal accounts team** or contact the Jurisphere team to verify that your subscription remains active.

***

### Step 3 – Check with Your Organization Administrator

If your firm or organization manages access to Jurisphere centrally, your **organization administrator may control user permissions**.

Login issues may occur if:

* Your access permissions were **updated or modified**
* Your account was **removed from the organization workspace**
* Access policies were changed within your organization

Please contact your **internal administrator or IT team** to confirm that your access to Jurisphere is still active.

***


---

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