> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/translation-error-job-failed.md).

# Translation Error: Job Failed

In some cases, after [submitting a file for translation](/translation/translating-a-document-on-jurisphere.md), you may receive a [notification](/my-account-and-organization/jurisphere-dashboard.md#notification-bell) that the processing has failed. You may see a red ❗ icon with a message like:

<figure><img src="/files/wLi96gK6F1p20i2ToEyX" alt=""><figcaption></figcaption></figure>

> `Translate [filename].pdf`

This means the translation task could not be completed.

***

**🔍 Why This Happens:**

Common reasons include:

* **OCR failure**: The selected file(s) may not contain extractable text, especially if scanned or handwritten.&#x20;
* **Image-heavy files**: If the file has no readable text layer, our translation engine cannot proceed.

{% hint style="info" %}
You can check for and resolve both these issues easily on Jurisphere. See how:

[Your files and documents](/file-upload-and-management/your-files-and-documents.md#when-is-manual-ocr-needed) \
[File Options](/file-upload-and-management/your-files-and-documents/file-options.md#apply-ocr-and-re-process)
{% endhint %}

* **Unusual file formats**: Some PDFs exported from image editors or legacy tools don’t embed text properly.
* **Temporary backend error**: The server may have failed to parse the document correctly.

***

**🛠 What You Can Do:**

1. **Check if OCR is needed**:
   * Try selecting text in the PDF — if you can’t, it needs OCR.
   * [Apply OCR through our platform](/file-upload-and-management/your-files-and-documents/file-options.md#apply-ocr-and-re-process) (or any OCR tool) before retrying the translation.
2. **Retry the task** after applying OCR.
3. If the error persists, **reach out to support** via:
   * Your support group
   * Or the in-app support bot

We’ll look into it right away and assist you further.


---

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