> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/resolving-the-500-or-internal-server-error.md).
# Resolving the '500 | Internal Server Error'
## What is the 'Internal Server Error'
Sometimes when you are trying to open Jurisphere on your browser, you may see this error page:
This error can be **easily resolved!**
### Update your Browser
Generally, such errors occur due to outdated browser versions. Please ensure your browser is up to date:
* **Google Chrome** – [Update Chrome](https://support.google.com/chrome/answer/95414)
* **Safari (Mac)** – [Update Safari](https://support.apple.com/guide/safari/update-sfri40796/mac)
* **Microsoft Edge** – [Update Edge](https://support.microsoft.com/microsoft-edge/update-microsoft-edge-4761915a-200d-43ee-8c4c-38e6bcde968f)
### Clear your browser cache
If your browser is on the latest version, you will need to clear your browser cache. Follow these steps, depending on which browser you're using:
{% tabs %}
{% tab title="Chrome and Microsoft Edge" %}
1. On your computer, open Chrome/Edge.
2. At the top right, click More   **Delete browsing data**.
3. Choose a time range, like **Last hour** or **All time**.
4. Select the types of information you want to remove (be sure to select **cache**).
5. Click **Delete data**.
{% endtab %}
{% tab title="Safari" %}
1. Start **Safari** from your dock or Applications folder.
2. Choose **Safari** > **Preferences** > **Privacy** in the menu.
3. Click on **Manage Website Data...**.
4. Select the sites that need tidying, then click **Remove** or **Remove All**.
{% endtab %}
{% endtabs %}
### What happens after you clear this info
After you clear cache and cookies:
* Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
* Some sites can seem slower because content, like images, needs to load again.
### How cache & cookies work
* Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
* The cache remembers parts of pages, like images, to help them open faster during your next visit.
Need more help? Contact Support
---
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