> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/redline-analysis-error-job-failed.md).

# Redline Analysis Error: Job Failed

Sometimes when you start a [**Redline Analysis**](/redline-analysis/overview-of-the-redline-analysis-tool.md) task, you may see a failure notification (a red ❗ icon or error message) indicating that the **Redline job failed** for a file.

> ![](/files/Qeker5OQQRySma76H1Er)

***

### Possible Causes

1. **Document is protected**\
   If the Word file is password-protected, read-only, or restricted for editing, the system cannot process it for comparison.
2. **No detectable tracked changes**\
   Redline relies on Microsoft Word’s *Track Changes* metadata. If the document has no tracked edits (or edits were manually typed in without enabling Track Changes), the system will not find anything to analyze.
3. **File corruption or unsupported format**\
   The uploaded file may be corrupted or not saved in a supported `.docx` format. Older `.doc` files or converted PDFs can sometimes cause this issue.
4. **Improper comparison setup**\
   If your custom instructions were not appropriate for the redline analysis to complete, then the task may fail.
5. **System hiccups / backend errors**\
   Temporary server-side issues or job queue interruptions may occasionally prevent the analysis from completing.

***

### Troubleshooting Steps

1. **Check document protection**
   * Open the file in Word and ensure it isn’t password-protected or restricted.
   * Save it as a fresh `.docx` if needed.
2. **Confirm tracked changes exist**
   * Open the file in Word and enable *Review → Track Changes*.
   * Verify that insertions, deletions, or modifications appear.
   * If edits were made without tracking, consider [preparing a compare document on MS Word](https://support.microsoft.com/en-au/office/compare-and-merge-two-versions-of-a-document-f5059749-a797-4db7-a8fb-b3b27eb8b87e) and then uploading the tracked document into Jurisphere.
3. **Resave or re-export**
   * If the file is old, converted, or coming from another tool, use *Save As → Word Document (*.docx)\* to ensure proper formatting.
4. **Contact support**
   * If the error persists, report it through the in-app support channel with file details so the team can investigate.


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