> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/not-receiving-verification-code.md).

# Not Receiving Verification Code

If you are not receiving your verification code from Jurisphere, please work through the following steps before contacting support.

{% hint style="info" %}
In most cases, verification emails are successfully delivered but are filtered by your email provider's spam or security policies.
{% endhint %}

### Step 1: Check Your Spam / Junk Folder

Verification emails may occasionally be routed to your spam or junk folder by your email provider.

Search your mailbox for:

* `notifications@jurisphere.ai`
* `jurisphere.ai`
* "Jurisphere"

If you find the email, mark it as **Not Spam** and add the sender to your safe senders list.

***

### Step 2: Check the "Other" Folder (Outlook Users)

If your organization uses Microsoft Outlook or Microsoft 365, the verification email may have been delivered to the **Other** tab instead of the **Focused** inbox.

1. Open Outlook.
2. Navigate to the **Other** tab.
3. Search for emails from:
   * `notifications@jurisphere.ai`
   * `jurisphere.ai`

If found, move the email to the **Focused** inbox.

***

### Step 3: Contact Your IT Administrator

Many organizations use email security gateways, Microsoft Defender, Exchange Online Protection, or similar tools that can quarantine or block external emails before they reach user inboxes.

Ask your IT administrator to review the instructions below.

{% hint style="warning" %}
If you are using a corporate or law firm email address, this is one of the most common causes of missing verification emails.
{% endhint %}

### IT Administrator Whitelisting Guide

Jurisphere sends transactional emails (verification codes, document notifications, and account alerts) from the domain `notifications@jurisphere.ai` via SendGrid, our email delivery provider.

If users at your organization are not receiving emails from Jurisphere, your mail security gateway or Exchange/Defender policy may be filtering or quarantining them before they reach the inbox.

Please whitelist:

* `notifications@jurisphere.ai`
* `jurisphere.ai`

#### Microsoft 365 / Exchange Online

For Microsoft 365 environments, add these domains to the organization's Safe Senders configuration at the tenant level.

**Location:**

**`Exchange Admin Center → Mail Flow → Rules`**

Configure the rule at the organizational level rather than the individual mailbox level so that it applies to all users.

#### Email Authentication

Jurisphere emails are authenticated using:

* SPF
* DKIM
* DMARC

on the `jurisphere.ai` domain.

Organizations performing strict sender-authentication checks should see these validations pass successfully.

***

### Still Not Receiving Emails?

If the above steps do not resolve the issue, contact us at [**contact@jurisphere.ai**](mailto:contact@jurisphere.ai) and provide:

* The affected email address
* The approximate time the verification code was requested

We can provide the relevant SendGrid message details and headers to assist your IT team in tracing the email delivery path.


---

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