> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs/faqs.md).

# FAQs

<details>

<summary>Why do research citations not open when clicked?</summary>

Pop-up blockers or external source restrictions can prevent citation links from opening.

</details>

<details>

<summary>Why can't the research response give me 50 judgements?</summary>

The tool prioritizes relevance over quantity. Use follow-ups to get a more desirable output.

</details>

<details>

<summary>Why is my file upload taking too long?</summary>

Large files or scanned PDFs take longer to upload and process.

</details>

<details>

<summary>Why can’t I upload ZIP files with multiple files together?</summary>

You can upload ZIP files that contain a mixumum of 40 files of the [accepted file types](/getting-started/browsing-files-on-jurisphere/uploading-files-and-folders.md#choose-your-file-s-or-folder).

</details>

<details>

<summary>Why does a file show as uploaded but isn’t usable yet?</summary>

The file is still processing indexing and will become usable once indexing completes.

</details>

<details>

<summary>Why do chat answers change slightly when repeated?</summary>

Wording may vary due to AI variability, but the substance remains consistent.

</details>

<details>

<summary>Why do I see duplicate outputs for the same request?</summary>

The request was likely submitted multiple times.

</details>

<details>

<summary>How long will my translation take?</summary>

Typically, translation takes \~1 min/page. Since it is a background task, feel free to use the platform while it processes.

</details>

<details>

<summary>Can I cancel the translation / LOD / file upload?</summary>

No. Any task that starts as background task - such as File Processing, Translation, Redline Analysis, List of Dates, MCA Document extraction - cannot be cancelled.

</details>

<details>

<summary>How many follow-ups can I ask?</summary>

On [Research](broken://spaces/2zbn28n79AjHkgxNqfPb/pages/JIkvBGnxgO4uTkkWM4U8) and [Document Review](broken://spaces/2zbn28n79AjHkgxNqfPb/pages/AD6oLLOpPXiomzB4SCb3) tools, users can ask up to 8 follow up queries in a single thread.

</details>

<details>

<summary>Can I delete my previous matters?</summary>

Yes. Navigate to the [History](/history/viewing-your-history-on-the-platform.md) page to delete your matters permanently.

</details>

<details>

<summary>Can Jurisphere see and analyze images?</summary>

No. Currently, the tool's scope is limited only to the textual portions of documents.

</details>

<details>

<summary>Can I prepare a PPT on Jurisphere?</summary>

No. Only text-based outputs and basic HTML designs (boxes, arrows, etc for flowcharts) are within the output capabilities of the platform.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.jurisphere.ai/resources/errors-and-faqs/faqs.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.