> For the complete documentation index, see [llms.txt](https://help.jurisphere.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jurisphere.ai/resources/errors-and-faqs.md).
# Errors and FAQs
Sometimes things don’t work exactly as expected. So here's what you can do!
A file might not upload, a draft may fail to load, or a process could take longer than usual. Most of the time these issues are temporary or caused by something simple, like file format, network interruptions, or very large document sizes.
It **doesn’t mean the platform is broken** - and we’re glad you’re here to quickly figure out what’s going on.
If you face an error or something feels off, you can **reach our support team** in just a few clicks. Sharing a quick **screenshot** (and, if relevant, the **file ID or matter name**) helps us diagnose and resolve your issue faster.
#### How to escalate a problem
1. **Support bot (bottom-left corner)**\
Click the chat widget on your screen to open our in-app support bot. You can describe the issue and upload screenshots directly.
2. **WhatsApp support**\
Message us on our dedicated WhatsApp support number - +91 91370 20567. This is great for urgent queries or quick troubleshooting.
3. **Email support**\
Write to **** with details of the problem and attach screenshots or screen recordings. Include the file ID or matter name if the issue is document-related.
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